FAQs

For parents who need additional support with their children and family, we also offer specialized couples counselling through our Kids Reconnect (KR) branch, which is also part of Calgary Reconnect Counselling Group (CRCG). Our team approach offers flexibility and bench strength to adapt our services and strategies, combining various therapists and modalities to support you in your main relationships.

In families who have children, the most effective counselling comes from supporting not just the couple’s needs, but also the needs of each child and the family as a whole. Parents and siblings represent the main relationship in kids’ lives—kids need specialized support, too.

That is why we offer various types of sessions to comprehensively support couples, kids, parents, and families.

Your confidentiality and privacy are important to us. We are happy to discuss our commitment to confidentiality in greater detail with you, as well as any limits and exceptions to confidentiality in our work. Please give us a call at (403) 815-0271.

Our Intake Specialist will work with you to understand your relationship needs and concerns and will fit you with the therapist that is right for you and your partner. You may read more about our therapists under the Therapists section of the website. Our therapists have specialized training, skills, and expertise in couples counselling approaches and proudly welcome clients of diverse relationships.

A therapist will meet with you and your partner together to understand your relationship concerns, gather the necessary background information, and establish treatment goals for your work together. You will discuss your rights, responsibilities, as well as service benefits and limits with the therapist. We encourage you to ask questions about the counselling process.

Couples counselling requires you to share your talking time with your partner and explore each other’s perspectives. It is not uncommon for partners to have different expectations, goals, or concerns at the start of therapy. As such, the initial meeting is intended to clarify expectations for each partner and establish common goals in our work together.

Sometimes partners are not ready to join you in couples counselling. You may start your relationship work individually to reflect on aspects of the partnership over which you do have power and control. Our therapists are trained to build your curiosity about your relationship needs and how best to express these needs in your partnership. In any partnership, feedback is an important part of communication. If we can help you to change the ways in which you relate to your partner and express yourself, you may find that this improves the challenges experienced in the partnership and breaks unhealthy patterns of relating or communicating with one another. After experiencing this positive shift, a reluctant partner often becomes more curious and open to exploring couples counselling together.

The length of your couples session is based on many factors including your counselling needs, concerns, goals, scheduling preferences, and financial resources. Usually, sessions are 50 minutes in duration, but many couples find it necessary to also engage in 90-minute sessions to work more deeply on their important topics and concerns. Once connected with a therapist, you and your partner will establish session lengths that are suitable to your specific relationship needs while taking into consideration your availability and financial situation.

Fees for our specialized sessions are $200 to $260 per hour for a fully registered psychologist or social worker, based on the therapist’s level of expertise, training, and qualifications.

If you would like to work with a supervised practicum student or intern, fees range between $100 to $160 per hour.

Our group fees are based on the number of total sessions and topics. Please check our Groups page for specific details.

Please note our cancellation policy: if you cancel your appointment less than 48 hours or two business days before, or you fail to show up for your arranged session, you will be charged your full session fee.

  • “I live with a stranger.”
  • “I found out about the affair.”
  • “We don’t have fun anymore.”
  • “We are not a team in critical situations.”
  • “I don’t feel support from my partner.”
  • “We see things differently.”
  • “We struggle to parent our children together.”
  • “We have grown apart over time.”
  • “We would like to strengthen our relationship before we have kids.”

Many benefit plan providers such as Alberta Blue Cross, Sun Life, Manulife, and Desjardins provide coverage to individuals and their dependents for psychological services. Please contact your benefits provider directly, your employer, or reference your benefit plan booklet for more information on your coverage.

You can easily reach your therapist by email or call them directly at the number that has been provided to you. If you are unable to locate your therapist’s contact information, please email our intake team [email protected] or call our main phone line (403) 815-0271 and a friendly Intake Specialist will be happy to direct your call during regular business hours.

Please contact your therapist immediately via email, phone, or by using our JaneApp in the event you need to cancel your arranged session. Cancellations less than 48 hours or within two business days will be charged at the full session fee. It is your responsibility to ensure your therapist is aware of your cancellation notice.

If you have an emergency situation that cannot wait until your next appointment, please consider calling your therapist to schedule an emergency session. Our therapists will make every effort to see you at the office at their earliest opportunity.

Alternatively, if you need help in an urgent situation, or you are in crisis, you can find help at the Emergency department of your nearest hospital or call 911. You can also call the Distress Centre at (403) 266-4357.

We are pleased to offer you free onsite parking at the time of your session.

  • To park at the free 90-minute visitor parking behind the building, please register your licence plate. Using your smartphone, scan the QR code on the poster located inside the building, across from the elevator (not the posters outside) and follow the prompted process.
  • Street parking is also available: there is 1-hour parking on 17th Avenue and 2-hour parking on 17th Street.

COVID-19 Update: June 23, 2022

Per directive from the College of Alberta Psychologists, as of June 24th, 2022, COVID-19 pre-screening is no longer required. Calgary Reconnect Counselling Group continues to monitor the COVID-19 situation, as these requirements may evolve over time. We will issue updates as needed and will update our websites to reflect any new developments.

Your health and safety are our priority.

Couples Reconnect follows all active public health orders set forth by Alberta’s Chief Medical Officer of Health, including mandatory mask requirements.

For in-person sessions, here is what we are doing to help limit the spread of infection and keep you safe during your visit:
• Hand sanitizer is available throughout the clinic
• We continuously encourage all clients and staff members to practice regular handwashing and hand sanitization
• We have increased our daily cleaning and disinfection of common areas and surfaces
• Each therapy room is sanitized every hour after a session takes place
• Clients are pre-screened for symptoms of COVID-19 before scheduling appointments and upon arrival
• Appointments are scheduled considering adequate intervals to reduce contact between clients in the hallways and waiting areas
• Furniture is amply spaced so clients and staff can sit and play at a safe distance during sessions
• We provide Personal Protective Equipment (PPE) when the minimum safe distance cannot be maintained

Please ask about our Telepsychology (videoconferencing or phone) Counselling Sessions.

Couples Reconnect, a branch of Calgary Reconnect Counselling Group, acknowledges that we are gathered on Treaty 7 territory, the original home of the Blackfoot Confederacy, comprised of the Siksika, Piikani, and Kanai First Nations; the Stoney Nakoda, comprised of the Chiniki, Wesley, and Bearspaw First Nations; and the Tsuut’ina First Nation.  This territory is also home to the Métis Nation of Alberta, Region 3 within the historical Northwest Métis homeland. Located on this traditional territory, our mission is to spark reconnection and healing within kids, parents, and families. We do this work with respect for these First Nations and in a spirit of humility, kindness, inclusion, and diversity.

Schedule an appointment

Please fill out the form below and we will call you back to schedule your appointment.

Alternatively, you can call us at 403-815-0271 to book an appointment.

  • We appreciate the importance of privacy, and we protect the confidentiality of your personal information and correspondence. Please do not include personal details about your mental health on this form; we will schedule a confidential intake phone call with you. Unless otherwise required by law, we will not disclose personal information without your consent.
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